Frequently Asked Questions
Q. How do I log in the first time?
The first time you access UECU’s new system, you will need to give us a call at 651-264-0669 (or 800-229-2848 if outside the Twin Cities metro) or speak to a representative at one of our branches.
NOTE: You must enroll using our Web site on a PC/Mac before using our mobile app.
Q. Why do I have to pick a new Username? Can I still use my Member Number?
The new system does require you to pick a new Username and Password with different requirements than the old system. Unfortunately, your account number is no longer allowed to be used due to these new requirements.
When creating your new Username and Password, please be sure to include the requirements listed below.
- Must be at least six characters long
- Must contain one letter
- Can contain letters, numbers and the following special characters: @$*_-=.!~
- Cannot contain any whitespaces
- Must be between 6 and 32 characters
- Must contain characters from at least two of the following three categories:
- Any special characters
- Cannot contain any whitespaces
- Cannot be a substring of the username
- Passwords are case sensitive
Q. What are some of the benefits on the Online Banking System?
In addition to easier navigation and an intuitive screen layout, there are some exciting changes that happened in June 2017.
UECU’s Online Banking now includes; added security features including a biometric option on the App and one-time verification codes sent to you when performing certain transactions or login from a computer not registered to you; enhanced account and card alerts to stay on top of your account transactions; an all-in-one simplified portal where you can view all your accounts and perform routine transactions; more options for External Transfers (Account to Account/A2A, FI-to-FI, and Person-to-Person/P2P transfers); Bill Pay service improvements including the ability to add eBills, text banking, and more!
Take some time and click around the menu options to see how you can gain greater control of your personal finances with UECU Online Banking.
Q. How do I provide access to my joint account holder or others I want to see my account(s)?
The new system allows you to share account access with your joint account holders or to those you want to provide access (e.g. your child to help teach financial management). It is not recommended that you provide your Username and/or Password to anyone else. The preferred method is to use the “Share access with others” feature found in the “Additional Services” menu option. This feature allows you to limit the amount of information related to the account(s) you share or provide them with full access.
Q. Will I be able to view recent transactions, pay bills, and set account alerts or personal reminders with the new Online Banking and Bill Pay system?
Yes. However, you will notice that the screens and menus are different and more user friendly.
Q. How do I view my statements?
You will be able to find online statements easily from the navigation once you log in to Online Banking. Simply select “eStatements” from the “Additional Services” tab. If you are already signed up for eStatements, you will have immediate access to your eStatements. If you have never registered for eStatements, click the “I prefer eStatements” link and follow the instructions.
Q. Is Bill Pay information converting with the new UECU Online Banking, or do I have to re-enter all of my information?
All Bill Pay information, including payee information, will convert and it will not be necessary for you to re-enter your information. However, we suggest that you schedule in advance any payments that will need to be paid from June 16, 2017 through June 18, 2017, since Bill Pay will not be available during the upgrade process. For peace of mind, you may want to print a list of all your payees, including payment amounts and dates due, so you can easily double-check them in the new system.
NOTE: Per our fee changes effective March 1, 2017, Bill Payment will continue to be a free service if you pay three (3) or more bills per month. If you pay two (2) or less bills per month, you will be charged a fee of $5.95
Q. Who can I pay using UECU Bill Pay?
You can pay anyone in the United States that you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add the information we use to make payments. You can pay large companies and small companies, as well as individuals such as child care providers or family members. When you pay a bill, Bill Pay sends the payment electronically whenever possible. If the company or person cannot receive electronic payments, Bill Pay prints a check and sends it to the address you provide when adding your payee.
Q. Which bills can't I pay with UECU Bill Pay?
You cannot use Bill Pay to pay any company or person with an address outside the United States or its territories.
Q. Are my payments guaranteed?
We assure that your electronic payments are safe and reliable. When your payments are processed, you are protected in the unlikely event of unauthorized transactions or processing delays.
Q. What do I do if I have any problems enrolling or questions about the new system?
If you have questions or concerns, please call us at 651-264-0669 or 1-800-229-2848, Monday through Friday between the hours of 8:30 am and 5:00 pm, or send us a secure message through Online Banking or use the secure Contact Us form.