Solutions@HOME Account Access Online Help

Login Questions

• I forgot my password, what do I do?
• I forgot my security questions, what do I do?
• How does the Login process work?
• What is the Random Code?
• What is the Security Image?
• What does "REMEMBER ME" and "DO NOT REMEMBER ME" mean?
• Can I change my Security Questions and Security Key?

Common Bill Pay Questions

• Is there a demonstration that shows me how to use the bill payment system?
• Do I need a checking account to use Bill Pay?
• How often does the Credit Union post bill payments?
• Is there a maximum payment amount? Are there any other bill pay limitations?
• When I schedule bill payment, what is the date the payments will be debited from my account?
• Can I pay my United Educators Credit Union loan using Bill Pay?
• Can I pay my United Educators Credit Union VISA® using Bill Pay?
• What happens if I set up a payment, but do not have the funds available in my account?
• Will I receive notification if a payment cannot be made?
• My payee was setup to pay electronically, why has it been changed to now pay by check?
• Can I place a stop payment on one of my payments already sent to the Payee?
• How do I delete a payment without deleting the payee?
• How can I view my payment history?
• I am looking at my Payee List and cannot see my pending payments. How do I view them?
• If my payment is sent as a check, can I get a copy of the check?
• My account has been debited for a payment but the payee reports they have not received the payment. What do I do?
• I see 2 payments set up for the same date under the same payee. Doesn't the second payment request overwrite the first request for the same 'Payment Date'?

Common FI-FI Transfer Questions

• FI-to-FI Information - Financial to Financial Transfer Help
• What does the FI-to-FI transfer service allow me to do?
• Are there fees associated with using the FI-to-FI transfer service?
• Are there dollar limits?
• Who can use the Solutions@HOME FI-to-FI Transfer Service?
• Can anyone use the FI-to-FI transfer service?
• How do I get setup to begin using the service?
• After I'm approved, how does the FI-to-FI transfer service work?
• Is the FI-to-FI transfer service safe and secure?
• Is there a daily cutoff time for sending transfers?
• How long does it take to process my transfers?
• Will I receive any notifications regarding my FI-to-FI transfers?

General Questions

• I'm worried about the security of Solutions@HOME, how can I be sure it's safe to use?
• What information can I change on Solutions@HOME?
• How will I know if I will be charged a fee for certain transactions using Solutions@HOME?
• How do I change my email address in Solutions@HOME?
• How do I read messages from the credit union in Solutions@HOME?
• How can I change my Account Name or can I rename my accounts?
• Why is my 'Balance' different than the 'Available'?
• How do I download my financial information from Solutions@HOME?
• How do I use the Balance Sheet or Personal Finance Manager?
• If I use the Credit Union's CATHY services, do I need to do anything else to access Solutions@HOME?
• If I changed my CATHY password, does that also change my Solutions@HOME password and vice versa?
• How do I find my member number or what is my member number?
• How can I order a copy of a canceled check from Solutions@HOME and is there a fee?
• Why do I have more than one VISA card listed under the Accounts screen?
• Can I transfer funds from my signature loan to my checking or savings account?
• How do I get an Instant Cash and Check Card or Debit Card online?
• Can I open a new account through Solutions@HOME?
• Do I have to be a member to apply for a loan?
• How do I setup my Account Alerts?
• In what format are eStatements sent and how can I view past eStatements?
• How do I view my transaction history?

If your question is not answered, please contact us through our secure messaging via Solutions@HOME or by calling us at 1 800-229-2848.