651-264-0669 or 800-229-2848 
Solutions@HOME Account Access Online Help!
- I forgot my password, what do I do?
- How do I find my member number or what is my member number?
- I forgot my security questions, what do I do?
- How does the Login process work?
- What is the Random Code?
- What is the Security Image?
- What does "REMEMBER ME" and "DO NOT REMEMBER ME" mean?
- Can I change my Security Questions and Security Key?
- Is there a demonstration that shows me how to use the bill payment system?
- Do I need a checking account to use Bill Pay?
- How often does the Credit Union post bill payments?
- Is there a maximum payment amount? Are there any other bill pay limitations?
- When I schedule bill payment, what is the date the payments will be debited from my account?
- Can I pay my United Educators Credit Union loan using Bill Pay?
- Can I pay my United Educators Credit Union VISA® using Bill Pay?
- What happens if I set up a payment, but do not have the funds available in my account?
- Will I receive notification if a payment cannot be made?
- My payee was setup to pay electronically, why has it been changed to now pay by check?
- Can I place a stop payment on one of my payments already sent to the Payee?
- How do I delete a payment without deleting the payee?
- How can I view my payment history?
- I am looking at my Payee List and cannot see my pending payments. How do I view them?
- If my payment is sent as a check, can I get a copy of the check?
- My account has been debited for a payment but the payee reports they have not received the payment. What do I do?
- I see 2 payments set up for the same date under the same payee. Doesn't the second payment request overwrite the first request for the same 'Payment Date'?
Common FI-FI Transfer Questions
- FI-to-FI Information - Financial to Financial Transfer Help
- What does the FI-to-FI transfer service allow me to do?
- Are there fees associated with using the FI-to-FI transfer service?
- Are there dollar limits?
- Who can use the Solutions@HOME FI-to-FI Transfer Service?
- Can anyone use the FI-to-FI transfer service?
- How do I get setup to begin using the service?
- After I'm approved, how does the FI-to-FI transfer service work?
- Is the FI-to-FI transfer service safe and secure?
- Is there a daily cutoff time for sending transfers?
- How long does it take to process my transfers?
- Will I receive any notifications regarding my FI-to-FI transfers?
- I'm worried about the security of Solutions@HOME, how can I be sure it's safe to use?
- What information can I change on Solutions@HOME?
- How will I know if I will be charged a fee for certain transactions using Solutions@HOME?
- How do I change my email address in Solutions@HOME?
- How do I read messages from the credit union in Solutions@HOME?
- How can I change my Account Name or can I rename my accounts?
- Why is my 'Balance' different than the 'Available'?
- How do I download my financial information from Solutions@HOME?
- How do I use the Balance Sheet or Personal Finance Manager?
- If I use the Credit Union's CATHY services, do I need to do anything else to access Solutions@HOME?
- If I changed my CATHY password, does that also change my Solutions@HOME password and vice versa?
- How do I find my member number or what is my member number?
- How can I order a copy of a canceled check from Solutions@HOME and is there a fee?
- Why do I have more than one VISA card listed under the Accounts screen?
- Can I transfer funds from my signature loan to my checking or savings account?
- How do I get an Instant Cash and Check Card or Debit Card online?
- Can I open a new account through Solutions@HOME?
- Do I have to be a member to apply for a loan?
- How do I setup my Account Alerts?
- In what format are eStatements sent and how can I view past eStatements?
- How do I view my transaction history?
- What is Privilege Pay?
- How will Privilege Pay benefit me?
- Is there a charge for Privilege Pay?
- How does Privilege Pay work?
- How will I know I am overdrawn?
- How long do I have to bring my account into balance?
- What if I go over my Privilege Pay limit?
- Is Privilege Pay a loan?
- Do I have to apply for Privilege Pay?
- How do I determine why I was charged a Privilege Pay fee?
If your question is not answered, please contact us through our secure messaging via Solutions@HOME or by calling us at 651-264-0669 or 800-229-2848.
Member Resources
| S@H Help Page | Downtime Calendar | eStatement Sign-Up |
Routing # 296076084 • Toll-Free 800-229-2848 |
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